FAQs

Q?

How do I get started?

A.

When you contact us, please specify if you are looking for Obedience Training and Behavior Modification, Walking and Pet sitting series or both. Please also specify your location. We will get in touch as soon as possible to schedule a time for a meet and greet or a behavior consultation. We provide a free Meet and Greet in your home for all walking and pet sitting clients. If you would like to schedule another follow up meeting with one of our staff members the cost is $25.00.

Q?

What do I need to have prepared for the Meet and Greet?

A.

We will provide you with a packet once we meet. In there you will find a service agreement to fill out with your pets information and scheduling needs. Please have a key or entrance code ready for us at the time of the meet and greet as well as a copy of your pets rabies certificate.

Q?

Are you Bonded and Insured?

A.

Absolutely! Walk A Pup, LLC is Bonded and Insured through the Business Insurers of the Carolinas through our affiliation with the APDT. Liability insurance provides coverage for our entire team while the animal is in our care. Pet Sitting Insurance only covers for overnight care in Dan and Yana's home and thus we do not offer overnight care in the homes of our staff. Workers Compensation Insurance is also provided through The Hartford. Walk A Pup LLC is also covered under an extensive Liability Policy for Dog Training and Behavior Modification practices.

Q?

Is it OK if I don’t have a set schedule?

A.

Absolutely! We know life isn’t a constant and more like a consistent wave of ebb and flows! We pride ourselves in providing flexibility, quality and precision. Weekly requests that get to us by Friday evening are guaranteed spots for the following week! Please reach out with any last minute additions or changes and we will be more than happy to accommodate!

Q?

How do you pair dogs in group walks?

A.

We believe exposure to social situations and controlled stimulating environments are an imperative part to forming good habits in dogs. For those dogs that enjoy a group outing, we group them into a walk with other dogs of similar temperament, and energy levels. The maximum is 4 dogs per handler in a group.

Q?

Will my dog always get the same walker?

A.

Just as social exposure to other animals is important, we believe it is also imperative to have consistent good behavior reinforcement by various handlers, especially in young puppies. In order to help form good habits, and help with generalizing those habits throughout interactions with people, we rotate our walkers so that a few different people cover each area we service. Your dog will have proper initial introduction with the handlers that will be coming by for their walks! This also helps us ensure you are always covered if you need a last minute in a pinch, or in case of vacations, time off, illnesses etc.

Q?

What is your cancellation policy?

A.

A 24 hour cancellation policy applies to avoid charges for scheduled visit. To cancel a scheduled visit, please make the request via email before 6:00pm on the day prior to the scheduled service. Any cancellations that are received after 6:00pmthe evening before the scheduled visit will be charged for that visit. Pet sitting reservations require a 50% non-refundable deposit 2 weeks prior to reserved dates.

Q?

Do you offer discounts?

A.

Yes! We offer a discounted rate for the weeks your pup is signed up for Monday thru Friday visits.  Full Hour visits receive a $10 discount. 1/2 Hour visits receive a $5 discount.